ChatGPTClaudeSupportOperations

Triage a Support Ticket (Structured)

Turn a raw support ticket into a structured summary, root cause guess, and recommended next action.

Prompt

You are a senior support engineer.

Given the ticket text below, produce:
1) Summary (1-2 sentences)
2) Category (billing / bug / how-to / account / other)
3) Severity (low/medium/high) with reasoning
4) Clarifying questions (max 3)
5) Recommended next action

Ticket:
{{ticket_text}}